Term and Conditions

At Riding Outfit, we’re committed to serving the equestrian community with premium riding apparel, horse care products, and exceptional service. These terms are designed to create a transparent, fair relationship between us and our valued customers.

1. Acceptance of Terms

By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our website.

2. User Obligations and Responsibilities

As a user of Riding Outfit, you agree to:

• Provide accurate, current, and complete information during registration and checkout
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Be responsible for all activities that occur under your account
• Ensure that you are of legal age to form a binding contract (generally 18 years or older)

3. Products and Services Description

Riding Outfit specializes in premium equestrian products including:

• Riding apparel (breeches, boots)
• Horse health and first aid supplies
• Grooming products and hoof care
• Insect control supplements and repellents
• Vitamin and mineral supplements for horses

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect product colors or details. All product descriptions are subject to change at our discretion.

4. Order and Payment Terms

Order Process:

Placing an order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason. Orders are not considered accepted until we send you a confirmation email.

Payment Methods:

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. By providing payment information, you represent that you are authorized to use the payment method.

Pricing:

All prices are shown in US dollars. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

5. Shipping and Delivery

We ship globally, excluding Asia and select remote regions. Please allow 1-2 business days for order processing.

Shipping Options:

• Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Delivery times are estimates and may vary due to factors beyond our control, including customs processing. You are responsible for any customs duties, taxes, or fees imposed by your country.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. Please review our return policy:

Return Timeframe:

Returns and exchanges are accepted within 15 days of delivery.

Condition of Items:

All returned items must be in original, unworn condition with all tags attached and in original packaging.

Non-Returnable Items:

For health, safety, and hygiene reasons, we cannot accept returns on:

• First Aid Kits & First Aid Supplies (opened or unopened)
• Fly Repellents and Equine Insect Control Supplements
• Hoof Care products
• All Horse Health Care Products and Supplements

Return Process:

To initiate a return or exchange:

1. Contact us at [email protected] within 15 days of receiving your order
2. We’ll provide a Return Authorization Number and instructions
3. Securely package items with original packaging and tags
4. Ship to: Riding Outfit Returns, 1613 Maple Timber Court, Nashville, US 37013

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.

Refunds:

Refunds are processed within 3-5 business days after we receive and inspect returned items. Original shipping fees are non-refundable.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Riding Outfit or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. The Riding Outfit name and logo are trademarks and may not be used without authorization.

8. Limitation of Liability

Riding Outfit shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use our website or services
• Any products purchased through our website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website

Our maximum liability to you for any claim related to our products or services is limited to the purchase price of the product in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Tennessee, United States, without regard to its conflict of law principles.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Response Time: Within 1-2 business days
Mailing Address: 1613 Maple Timber Court, Nashville, US 37013

Thank you for choosing Riding Outfit. We appreciate your trust in us to serve your equestrian needs.