At Riding Outfit, we understand that our community of dedicated equestrians depends on reliable, high-quality gear. Whether you’re preparing for a dressage competition, a day in the field, or simply caring for your horse’s wellbeing, we’re committed to ensuring your experience with us is seamless from delivery to satisfaction guarantee.

Shipping Information

We ship globally (excluding Asia and select remote regions) to bring premium equestrian products to riders worldwide.

Order Processing

Please allow 1-2 business days for us to carefully process and prepare your order for shipment.

Shipping Methods & Timeframes

We offer two convenient shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx for reliable delivery. Your order will arrive within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS. Your order will arrive within 15-25 business days after shipment.

Please note that these timeframes are estimates and may vary slightly depending on your location and customs processing.

Returns & Exchanges Policy

Your complete satisfaction is our priority. If your equestrian gear doesn’t meet your expectations, we offer a straightforward returns process.

Return Timeframe

We accept returns and exchanges within 15 days of your order’s delivery date.

Condition of Items

All returned items must be in original, unworn condition with all tags attached and in their original packaging.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns or exchanges on the following products:

  • First Aid Kits & First Aid Supplies (opened or unopened)
  • Fly Repellents and Equine Insect Control Supplements
  • Hoof Care products
  • All Horse Health Care Products and Supplements

These items are excluded due to their nature as health and consumable products where we cannot ensure product integrity once they leave our facility.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Reason for return/exchange

Step 2: Receive Authorization

We’ll respond within 1-2 business days with a Return Authorization Number and detailed instructions.

Step 3: Package Your Items

Securely package the items in their original packaging with all tags attached.

Step 4: Ship to Us

Mail your return to our facility at:

Riding Outfit Returns
1613 Maple Timber Court
Nashville, US 37013

Please include your Return Authorization Number clearly on the package.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your returned items:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method
  • Please allow 7-10 business days for the refund to appear on your credit card or PayPal account statement
  • Original shipping fees are non-refundable

Exchanges

For exchanges (size, color, or style):

  • Follow the same process as returns
  • We’ll ship your new item once we receive the original product
  • You’ll be responsible for additional shipping costs if the exchange item costs more than the original purchase

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.

Questions?

Our customer service team is here to help! Contact us at:

Email: [email protected]
Response Time: Within 1-2 business days