At Riding Outfit, we’re committed to your complete satisfaction with our equestrian products. As fellow riders, we understand the importance of quality gear that fits perfectly and performs flawlessly. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of receiving your order. All items must be in original, unworn condition with tags attached and in their original packaging.

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • First Aid Kits & First Aid Supplies (opened or unopened)
  • Fly Repellents and Equine Insect Control Supplements
  • Hoof Care products
  • All Horse Health Care Products and Supplements

These items are excluded due to their nature as health and consumable products where we cannot ensure product integrity once they leave our facility.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Receive Authorization: We’ll respond within 1-2 business days with a Return Authorization Number and instructions.
  3. Package Your Items: Securely package the items in their original packaging with all tags attached.
  4. Ship to Us: Mail your return to our facility at:

    Riding Outfit Returns
    1613 Maple Timber Court
    Nashville, US 37013
    Please include your Return Authorization Number clearly on the package.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your returned items:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method
  • Please allow 7-10 business days for the refund to appear on your credit card or PayPal account statement
  • Original shipping fees are non-refundable

Exchanges

For exchanges (size, color, or style):

  • Follow the same process as returns
  • We’ll ship your new item once we receive the original product
  • You’ll be responsible for additional shipping costs if the exchange item costs more than the original purchase

Return Authorization Request Template

Use this template when emailing us to initiate your return:

Subject: Return Authorization Request – Order #[Your Order Number] Dear Riding Outfit Customer Service, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s), Size(s), Color(s)] Reason for Return/Exchange: [Please specify] Please send me the Return Authorization Number and further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.

Questions?

Our customer service team is here to help! Contact us at:

Email: [email protected]
Response Time: Within 1-2 business days