Privacy Policy

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

We collect information that you provide directly to us and automatically when you use our website:

Personal Information You Provide:

• Contact information (name, email address, phone number)
• Shipping and billing address
• Payment information (credit card details processed through secure payment gateways)
• Purchase history and preferences
• Communications with our customer service team
• Account credentials if you create an account with us

Information Collected Automatically:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, products viewed)
• Location data (general geographic location based on IP address)
• Information collected through cookies and similar technologies

We use the information we collect for various purposes, including to:

• Process your orders for equestrian products and supplies
• Provide customer support and respond to your inquiries
• Personalize your shopping experience and recommend products that may interest you
• Improve our website, products, and services
• Send you marketing communications (where you have consented)
• Prevent fraud and enhance the security of our website
• Comply with legal obligations and enforce our terms and conditions

We value your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you (e.g., payment processors, shipping carriers).
• Legal Requirements: We may disclose information when required by law, subpoena, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or that of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

When we share data with third parties, we ensure they provide adequate protection for your information and use it only for the purposes we specify.

As we serve customers globally (with exceptions for Asia and some remote areas), your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected when transferred internationally, including through standard contractual clauses or other approved mechanisms.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) technology to encrypt data during transmission
• Regular security assessments and vulnerability testing
• Limited access to personal information on a need-to-know basis
• Secure storage of sensitive payment information with our PCI-compliant payment processors

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work diligently to protect your information to the best of our ability.

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain exceptions.
• Objection: You can object to processing of your personal information for certain purposes.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
• Marketing Preferences: You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us to provide you with a good experience and allows us to improve our site.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our website
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality Cookies: Enable us to personalize content and remember your preferences
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: