Welcome to the Riding Outfit FAQ page. We’re dedicated to providing equestrians with high-quality apparel, boots, and horse care products. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact our customer service team.
Product Questions
What types of breeches do you offer?
We offer a variety of breeches designed for comfort and performance, including Bootcut, Full Seat, and Knee Patch styles to suit different riding disciplines.
Do you have products for horse health care?
Yes, we offer a range of horse health care products, including First Aid Kits, Hoof Care supplies, Insect Control Supplements, and Multi-Vitamin and Mineral Supplements to keep your horse in top condition.
What are your fly repellents made of?
Our fly repellents are formulated with effective, environmentally conscious ingredients to protect your horse without harsh chemicals, aligning with our commitment to quality and horse well-being.
Shipping & Delivery
What shipping methods do you offer?
We offer two shipping options: Standard Shipping via DHL or FedEx for a flat rate of $12.95, and Free Shipping via EMS for orders over $50.
How long does delivery take?
Orders are processed within 1-2 business days. Standard Shipping typically takes 10-15 days after shipment, while Free Shipping takes 15-25 days. Delivery times may vary based on location and customs.
Do you ship internationally?
We ship globally except to Asia and some remote areas due to logistical constraints. If you’re unsure about your location, please email us at [email protected] for confirmation.
Will I receive a tracking number?
Yes, once your order is shipped, we’ll provide a tracking number so you can monitor your delivery in real-time.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition with tags attached. After inspection, we’ll process a refund or exchange promptly.
How do I initiate a return?
Please visit our Returns Policy page or email our support team at [email protected] for detailed instructions and assistance.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save preferences for future purchases.
Contact Information
How can I contact customer service?
You can reach us via email at [email protected] for any questions or concerns. We’re here to help!
Where is Riding Outfit located?
Our company is based at 1613 Maple Timber Court, Nashville, US 37013.
Thank you for choosing Riding Outfit. We’re honored to support your equestrian journey with premium products and reliable service. Ride with confidence!
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